Refund Policy

The User may request a refund for the PRO plan within 14 calendar days of payment, provided access to the paid features has not actually been used.

Refund process

To request a refund, send a request to the support email listed in the "Contact" section, stating your account email and the date of payment. The refund is issued via the same method used for payment, within up to 10 business days, through the payment provider YooKassa.

Cases where a refund may be denied

A refund may be denied if the paid PRO period has already expired, or if the plan's features were actually used to a significant extent (for example, a large number of calculations were run in the "Balanced"/"Maximum" modes, which are unavailable on the Free plan).